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    Réduire les no-show en salon : acompte et SMS de rappel

    04/06/20265 min de lecture

    Comment passer de 8% à moins de 2% d'absences sans froisser la clientèle. Modèle d'acompte et de CGV.

    Acompte de 30% Demandez 30% à la réservation pour tout nouveau client ou prestation > 60 €. Le taux d'absence chute mécaniquement.

    SMS J-1 + matin même Deux rappels : la veille à 18h et le matin à 8h. Inclure un lien de confirmation en 1 clic.

    CGV claires Sur le site et au pied de l'email de confirmation : "Annulation 48h avant = remboursé. Moins de 24h ou no-show = acompte conservé."

    Cas particulier des clients fidèles Désactivez l'acompte pour les clients ayant honoré 3 RDV consécutifs — le geste commercial fidélise.

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